100% Authentic Code & Top-Up Guarantee

1. Official Sourcing & Validity Coverage

Every gift card PIN, game key, virtual prepaid card, e-wallet voucher, 5G eSIM, and direct UID top-up sold on Digi Vali is sourced through authorized distributors and guaranteed 100% valid and unredeemed at the time of delivery.

2. How to Request Support

• Email support@digivali.com with your #DVL-XXXXXX order ID, BEP20 TxHash, and a screenshot of any redemption error or missing in-game balance.
• Verified defective or failed UID top-up claims receive a free replacement voucher or immediate manual recharge within 15 minutes to 12 hours.
• Please verify your store account country (e.g., US vs. EU vs. JP) and double-check your Player UID/Zone ID prior to payment, as redeemed codes or recharges sent to a valid third-party UID cannot be reversed once credited by the game publisher.

3. USDT (BEP20) Refund Policy

If a replacement voucher is out of stock or a direct publisher recharge fails and cannot be fulfilled, Digi Vali issues a fast 100% USDT (BEP20) refund directly back to your wallet:

• Failed Direct Top-Up / Out-of-Stock Denomination: 100% full USDT refund of your invoice amount.
• Verified Defective PIN Prior to Redemption: Free instant replacement PIN or 100% full USDT refund upon publisher batch verification.