Frequently Asked Questions
Quick answers on regional gift cards, password-free UID top-ups, USDT checkout, and buyer guarantees.
How fast will I receive my gift card code or game UID top-up?+
Immediately after you paste your BEP20 Transaction Hash (TxHash) on /checkout, our system verifies the transfer on BNB Smart Chain in 5–15 seconds. Gift card PINs appear right on screen and are emailed within 30 seconds; direct UID game top-ups credit your in-game balance within 1–5 minutes.
Why is Digi Vali 10% cheaper than Uquid, GiftByCrypto, StackGift, and Parcelo?+
We purchase bulk regional gift card inventory and publisher API top-up credits directly while settling exclusively via low-fee USDT on BNB Smart Chain (BEP20). Eliminating card processor chargeback margins lets us pass an automatic 10% extra discount to buyers.
Do I ever need to share my game password for Direct ID Top-Ups?+
Never. Direct Top-Ups for Genshin Impact, Honkai: Star Rail, Mobile Legends (MLBB), PUBG Mobile UC, Free Fire, Valorant, and Telegram Stars only require your public Player UID, Zone ID, Riot ID, or @username.
How do I choose the right region for Steam, PlayStation, Apple, or Amazon gift cards?+
Check the Region Badge on every product card and product page (e.g., Global, USA, Europe, UK, Japan, Korea, SEA). Always select the card region that matches the country currency configured in your store account settings.
Do I need to register an account or pass KYC?+
No account or KYC is required. Simply enter your target UID (for direct top-ups) and receipt email at checkout. Temporary checkout invoices automatically expire and purge after 15 minutes for complete privacy.
What is your warranty and refund policy?+
Every voucher code and direct top-up is backed by our 100% Official Balance Guarantee. If a PIN ever fails validation or a UID top-up cannot be completed, email support@digivali.com with your #DVL-XXXXXX order ID for an immediate replacement or full USDT (BEP20) refund.